Our design principles
The design philosophy for Metricus is based on addressing the failures of current solutions for IT performance measurement, coupled with enabling on on-demand, cost-effective and flexible approach to IT Performance Measurement. Key elements of this design philosophy include:

On-Demand IT Performance Management 

  • A Business Intelligence SaaS solution available ‘on-demand’ for IT organizations/ departments of virtually any size or geographic location.
  • A flexible ‘pay as you go’ pricing and licensing model
  • Providing an adaptable, extensible, customizable environment enabling an IT organization to react efficiently to change.
  • Simplifying implementation by allowing multiple entry points to beginning the journey of IT Performance Measurement. There is no ‘one size fits all’ solution and customers require implementation options based on factors such as level of maturity of ITSM, the availability of data, availability of resources, specific business requirements, etc.
  • Providing a scalable solution, both from a cost and technology perspective. One that can be used by small organizations embarking on an IT best practice through to large IT service outsourcing organizations
  • Provide a managed development and configuration environment for customers to ensure that best-practice processes and methodology are followed during initial implementation and ongoing maintenance and enhancements

Best practice knowledge and tools required to set performance targets and measure performance

  • Practical, pragmatic and structured metrics for IT performance measurement enriched with guidance on the use, collection, and interpretation of metrics. Lists of metrics need to be more than ‘wish lists’, they need to be clearly defined and achievable
  • Best practice report, scorecard and dashboard templates to provide for effective measurement at strategic, tactical and operational levels in IT. This practical approach provides various angles into IT performance measurement enabling customers to leverage both both a top-down or bottom-up approach to implementation and analysis.

Information and guidance required to drive improvements

  • Demonstrating the value that IT delivers today and providing the knowledge for IT managers to steer IT in alignment with corporate and IT strategies and business objectives.
  • Allowing organizations to compare their performance with a group of peers from the same geography, industry or with the same size