Automated transfer involves extracting data automatically from an operational data source directly into the Metricus IT Performance Metrics Metadata. Metricus provides default extraction scripts and connectors for all the major IT service management solutions including Service Center, Unicenter, Tivoli, Remedy, etc.

The following are examples of automated connections:

• A connection is setup direct to the Oracle database hosting BMC Remedy on the customer site. Data for all core IT Service/Operations metrics is automatically populated through Metricus on a daily basis
• A connection is setup directly to an instance of HP Openview Reporter on a customer site. Availability and Performance metrics can be directly transferred on an hourly basis with negligible impact on the source systems
• A connection is established to the ERP environment of the customer in order to extract data related to Workforce and Financial IT Performance Metrics e.g. IT Revenue, IT Costs, IT Resources, Average Training Days, etc.