| Change Management Module |
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The ITIL Change Management Process is a key ITIL process that helps organizations manage changes within their infrastructure. The Metricus ITIL Change Management Module provides you with the tools and knowledge to measure, manage and improve the performance of this process within your organization. |
Accurate and Efficient Change Management
The Metricus Change Management Module allows you to select KPIs relevant to the Change Management process in your organization, Measure the performance of your Change process, Manage the provision of information among your key stakeholders and Drive improvements based on benchmarks or historic data. Dashboards, Scorecards and Highly visual reports help you to obtain a clear picture, one that brings everything together and allows you to take adequate decisions.
Metricus - Change Management Module Snapshot
This image provides an overview of the Metricus Change Management Module in Metricus
The ITIL Change Management Module includes approximately 25 KPIs that are relevant for measuring, managing and improving the performance of your ITIL Change Management Process.
Select KPIs that are relevant to you, or even add your own Change Management KPIs. For every KPI detailed attributes are available that help you in your selection process and assist you in the adoption and implementation of KPIs within your organization.
The following KPIs are included in the Change Management Module:
| Changes Created | % Changes Rejected |
| Changes Implemented | % High Risk Changes |
| Average Change Implementation Time | % Emergency Changes |
| % Changes Implemented within target - Critical | % Changes Implemented within Target - High |
| % Changes Implemented within Target - Medium | % Change Failures due to CMDB Issues |
| % Changes - Post Implementation Feedback | % Changes - Post Implementation Review |
| % Changes - Process Compliance | % Changes Audited |
| % Changes Audited with Errors | % Changes Causing Incidents |
| % Changes Causing Problems | % Changes Implemented without Back-Out Plan |
| % Changes Implemented without CI Update | % Changes Implemented without Testing |
| % Changes Requiring Scheduled Outages | % Changes Specified Inaccurately |
| % Changes with Incorrect Data | % Changes without Sign-off |
Click here to see a detailed KPI report card that includes all Metric Tags
Metricus incorporates elements from Microsoft's Business Intelligence Suite to provide you with robust and highly effective information analysis capabilities.
The Change Management Module includes templates for Dashboards, Reports and Six Sigma Charts that you can customize to meet your unique requirements.
| Dashboards | Metricus aggregates information from various sources and provides you with a unique view to the performance of your processes. Dashboards include point-in-time scorecards, various graphs or tables as well as metric trending information |
| Report Writer | The Metricus Change Management Module includes a powerful report writer that you can use to create your own reports. Think of any type of report, static or dynamic, and the report writer allows you to create it. You can combine KPIs, define date ranges, select various display options, and much more. |
| Six Sigma Charts | For selected KPIs within your Module you can view a Six Sigma Histogram or Six Sigma Control Charts. These reports tell you your sigma, and allow you to work towards near optimal process efficiency |
Metricus - Change Management Dashboard
Click here to view a larger picture of this dashboard
This is an example of the Metricus Change Management Dashboard Template. The template includes a point-in-time scorecard with information about the current performance of your change management process against predefined targets. Trending information is available for every KPI, indicating the behavior of the KPI over time. Lastly the template includes a dynamic report for every KPI as well. The report allows you to drill down or up into the details, change the graph type, export to PowerPoint, etc.
Metricus provides various options for setting up communication and collaboration mechanisms.
Use these features to assign project teams that work on improving KPIs, define alerts and manage issue tracking and communication channels.
| Discussion Board | Provide notes and comments with specific reports and share your analysis of a situation with the CIO using discussion board and notes functionalities. These features help you to provide an extra layer of knowledge around the hard facts provided by the KPIs. |
| Issues | Track issues with KPIs and define projects around resolving these issues. Metricus provides features for issue tracking as well as robust project management capabilities |
| Contacts | Profile information of Metricus users, relevant to stay in touch with the people working on KPI projects |
| Documents | A document library that you can use for storing information relevant to your IT Performance Management process. |
Metricus - Communication
An example of communication features available within the Change Management Module
Metricus provides various options for managing your Metricus environment.
Use these features to manage your KPI settings (target, tolerance, calculation steps, etc.), to create or update Dashboards or to manage user profiles and access rights.
| Metrics Management | Allows you to manage your data within Metricus. Use Metrics Managements to change KPI settings, process data or manually update or enter / update data within Metricus. Finally, using Metrics Management you can also create various hierarchies within your data |
| Dashboard Designer | The Metricus Dashboard designer is a powerful engine that allows you to create various types of dashboards that are relevant for your organization. The dashboard designer allows you to create metric relationships, drag and drop KPIs into a dashboard and create various types of graphs and charts. Once you are done designing your dashboards, you can |
| User Management | Allows you to manage the stakeholders in your organization who have access to Metricus. This include the ability to assign individual dashboards and reports to specific users ensuring that everyone has adequate access levels. |
Metricus - Metric Management
You can change the settings for every KPI within a Module. Metricus provides default features and calculation steps for every KPI, but as each organization is different you will probably want to customize these according to your own needs. The Metric Maintenance section provides you with all the means to do this effectively.
KPIs are useful if they are populated with timely and quality data. Metricus provides the means and support you require to populate KPIs with data from your systems and tools.
For every KPI in Metricus information is available about the data that is required for populating the KPI. After submitting the data to us, we commit to checking your data file and we will work with you to ensure quality, correct, and timely data is transformed to Metricus.
| FTP Transfer | The Metricus Change Management Module provides you with templates for the provision of data. Publish data from the Change Module in your Service Management Tool into Metricus Templates and simply upload this via FTP to Metricus. Metricus populates the identified KPIs with this data and provides you with effective decision making information. |
| Automatic Transfer | Involves extracting data automatically from an operational data source directly into Metricus. Metricus includes SQL extraction scripts for all major ITSM tools, including Unicenter, Service Center, Tivoli, Remedy, and more. |
| Manual Entry | Involves manually entering actual values for metrics on a periodic basis. This method is not appropriate for Change Management data provision as data typically resides within a database and the quantity of data points can be significant |
Download the Change Management Data Requirements Template from here
Data Configuration is included within the initial set-up process for Metricus Modules. In case you require additional support we can connect you with an Authorized Partner in your area who can help you in managing this process.
