Use Metricus to create internal transparency over complex IT processes and show to customers how well they are managing their IT services

Managed service providers deliver IT services to their customers on a day to day basis and have to demonstrate to these customers how good they are performing. Customers have become more demanding and require clarity on where their money is being spent.

• Managed services companies use Metricus internally to establish clarity on the performance of internal processes and to achieve resource optimization
• Metricus provides a window to customers and allows customers to view how their suppliers are doing

Reselling partners position Metricus Modules and the Metricus Enterprise SaaS solution to their customers and provide implementation services

These partners are small to medium sized consulting organizations with a strong presence in a specific regional market. Partners have an influential position with Fortune 500 and mid-size companies focused at assessing, designing and implementing IT Service Management processes and consulting around technology solutions.

• Partners provide services around the use, implementation, adoption and optimization of Metricus
• Partners deploy Metricus as an integrated component of their consulting approach
• Partners provide their own unique niche services around Metricus (benchmarking, etc.)

Consulting Powerhouses use the Metricus as an integrated component of their consulting approach

Partners are Consulting and Auditing firms with a trusted relationship at the CIO level in medium to large sized enterprises and governmental organizations. These consulting organizations provide strategic IT management advice and help organizations in determining their future direction.

Characteristics of Metricus for Consultants:

• Metricus for consultants caters to the need of consultants who go in and manage time limited assignments (from a few weeks to a couple of months)
• Consultant assignments include: KPI definition projects, benchmarking projects, process health check assignments, and helping customers implement or improve IT processes
• For every customer the consultant works with workspace is configured allowing the consultant to select KPIs, create dashboards and reports and manage and track the performance management project
• Consultants typically apply their own methodology, and have their own sets of KPIs and consultants have the capabilities to add this to the Metricus knowledge base
• Consultants can perform benchmarking services across multiple customers based on the KPIs and data available