Metricus - Introduction - IT KPI based decision making

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Introduction

IT Performance Management is about defining, measuring, managing and improving IT performance. The effective combination of methods, tools, metrics and data helps organizations in accomplishing these objectives and align IT's activities with business objectives. This section is called 'Metricus Knowledge' as it provides tips, guidance and support that helps organizations mature their IT Performance Management processes.

Metricus Modules	Metricus Enterprise SaaS	Documentation and information	About Metricus
Metricus Modules for ITIL	Metricus Enterprise Solution	Metricus Presentation	About Metricus
Metricus Modules for IT Governance	How to get started	Metricus Brochure	About ITpreneurs
Metricus Specials		Metricus Fact Sheet	Metricus Vision
How to get started	Metricus ITPerformance Framework	Metricus Online Demo	Metricus Design Principles
Metricus Case Studies	IT KPI Library	Data Management Fact Sheet
	Business Intelligence for ITSM	FAQ	Software as a Service
	Data Management	30 day Free Trial - your own KPI dashboard	Software as a Service
Contact Information			Security
Contact Form	Metricus Services	Research	Management of Data
Sign up for Newsletter	Education Services	Trends in IT Performance Management	Performance Management
Events	Data Transformation Services
	Implementation Services	Weblog	Subscribe in a reader
	IT Performance Implementation Roadmap	Weblog

Metricus is a framework for the successful management of IT Performance. Metricus provides IT KPIs (key performance indicators) / IT metrics that make sense to organizations and guidance on the use of these KPIs. KPIs are available for all areas in IT (strategy, operations, application management, outsourcing, and so on). Based on best practice KPIs, Metricus provides the toolkits, IT process scorecards and IT KPI dashboards to successfully measure and manage IT performance. Organizations are guided towards optimal IT performance using trending and analysis capabilities as well as benchmarking information and Six Sigma charts.