Over 160 people participated in the second edition of a global survey on the current state of the industry with respect to IT performance management. The initial results indicate a, not surprising, clear focus in 2009 towards a better understanding of IT performance with the purpose to control costs.

Some of key results include:

1. 2009 shows a clear trend towards cost-control. Reduction of cost is the single most important driver for IT performance management this year
2. Manual reporting using Excel is still the biggest used method to do performance reporting and actually the trends towards Excel is increasing at the cost of relying on IT service management tools to do this job
3. Current maturity in organizations is at level 2 (0-4 scale), which indicates that measures are being adopted, but not used or communicated very well
4. The biggest challenge that organizations face in reporting on IT performance is in the collection of data

The IT Performance Management First Aid Kit is an essential guide for professionals whose responsibilities include measuring, managing and improving the performance of internal IT processes and activities. The First Aid Kit provides guidance for all phases of the performance management lifecycle and includes free IT KPIs for ITIL processes, IT governance, Green IT, Cost Control and more. No matter where you are in the lifecycle, or how mature the IT organization is, this First Aid Kit has the answers.

Fill out the form at the bottom of this page in order to download an extract of the First Aid Kit. Click here to purchase your own copy of the First Aid Kit.

A total of 99 executives from around the world took part in a global ITpreneurs research on IT Performance Management.

IT executives and senior IT consultants provided their view on the relevance of IT performance management, their current maturity level, important bottlenecks and success factors for managing performance in an It organization. Here are the key findings: