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A Framework for the Measurement of IT Performance

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1 Case Study: An insurance organization adopting best practice frameworks and improving their reporting
2 Case Study: Financial Organization using Change, Problem and Incident management
3 Case Study: Internal benchmarking for a financial organization using ITIL metrics
 
 
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Metricus is a framework for the successful management of IT Performance. Metricus provides IT KPIs (key performance indicators) / IT metrics that make sense to organizations and guidance on the use of these KPIs. KPIs are available for all areas in IT (strategy, operations, application management, outsourcing, and so on). Based on best practice KPIs, Metricus provides the toolkits, IT process scorecards and IT KPI dashboards to successfully measure and manage IT performance. Organizations are guided towards optimal IT performance using trending and analysis capabilities as well as benchmarking information and Six Sigma charts.

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