Your IT processes are relatively mature, you have deployed various ITSM tools to support your processes, and your people are well trained. Everything seems to be in place for running a highly effective IT organization. One persistent weak area you cannot overcome though is that you have no idea how your IT processes are performing...

Metricus enables you to get a clear picture of the health of your IT organization. Using Metricus, you can free up your IT staff to do what they do best rather than having them collect data and build complex spreadsheets.

• Define what is relevant to you, measure how you are doing, and improve your IT performance based on accurate key performance indicators.
• Use IT best practices for guidance on the design of IT processes, and benefit from Metricus when you need to measure IT performance.
• Move from 100,000 foot consultants with theoretical metric/KPI wish lists toward practical and pragmatic IT performance metrics using Metricus Modules.
• Shift from managing Excel sheets and disparate data sources toward presenting a holistic picture on IT performance aligned with industry practices.
• Metricus Modules include Super Metrics that industry experts identified as critical to use.
• Scorecard templates and Dashboards form the basis of your IT performance measurement process and you can customize these for your own managers and professionals.
• Metricus uses Microsoft Business Intelligence, and as a result, you can benefit from one of the most robust Business Intelligence applications out there.
• For every Module toolkits (SQL scripts, Excel wizards, and documentation) are provided to facilitate the data-collection process, leveraging the investments you made in Tivoli, Service Manager, Unicenter, or any other Service Management tools