| Workshop:: | Metricus Consultant Enablement Workshop | | Duration:: | 2 days classroom or 2 days virtual workshop | | | Certification:: | Metricus Certified Consultant | |
|  |  |  | Description A fast-track approach to understanding, adopting and embedding Metricus within your service portfolio. The Customer Enablement Workshop is a 2-day classroom or virtual workshop that is created with the purpose to enable Metricus Authorized Partners to use, sell and implement Metricus within their own organization or to their customers. - Build the knowledge required to integrate Metricus in your service portfolio
- Educate your business development team enabling them to address your customer challenges
- Train your process- and data integration consultants on managing the Metricus Customer Implementation lifecycle
The workshop provides a blend of knowledge transfer and hands-on application. The backbone of the workshop is the Metricus Customer Implementation Roadmap. This roadmap details all elements involved in a Metricus implementation from pre-sales to implementation. Workshop Objectives At the end of the Metricus Consultant Enablement Workshop Participants will: - Understand the principles and activities of IT Performance Management
- Articulate the requirements for Performance Management and define a pragmatic solution for a customer [Analyze]
- Translate information requirements into specifications for Scorecards and Dashboards for various stakeholders [Design]
- Deploy Metricus Data Management components, collect data and present information relevant to organization stakeholders [Develop and Deploy]
- Embed ongoing IT Performance Management in the operational processes of the customer [Manage]
- Understand how Metricus can be used to drive improvement initiatives / ITIL CSI [Improve]
Audience This workshop is for professionals who play a role in the positioning and implementation of Metricus: - Business Development: attendance required 1st day of the workshop as that discusses the sales and positioning of Metricus.
- Senior Process Consultants: learn how Metricus can be positioned with improvement initiatives and understand how to configure Metricus to meet the customers information needs
- Data Management Consultants: Learn how to collect data and set up the data management side of Metricus.
| | Agenda | | | | Day 1 | Day 2 | 1. IT Performance Management
1.1. Definition
1.2. Requirement
1.3. Challenges
1.4. Tools and technologies
1.5. Quiz | 6. Dashboards
6.1. Architecture
6.2. Data Sources
6.3. Indicators
6.4. KPIs
6.5. Scorecards
6.6. Reports
6.7. Dashboards
7. SharePoint
7.1. Dashboard Deployment
7.2. Pages and Web Parts
7.3. Collaboration
7.4. Localization | 2. Metricus
2.1. Product Components and Architecture
2.2. Knowledge
2.3. Solutions and Modules
2.4. Data Management
2.5. Case Studies
2.6. Market Analysis
2.7. Quiz | 3. Data Architecture
3.1. Overview
3.2. Data Integration
3.3. Data Sources
3.4. Data Mart
3.5. Quiz | | 4. Metrics
4.1. KPI Definition
4.2. Metric Maintenance
4.3. Setup KPI data hierarchy
4.4. Metrics selection from Metricus Metadata
4.5. Create custom metrics
4.6. Entry of targets and actuals
4.7. Metrics scoring hierarchy
| | 5. Data Processing
5.1. Load Metrics values
5.2. Load IT Entity values
5.3. Metrics scoring
5.4. Cube processing
5.5. Quiz | | Next steps - Contact
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