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The continual monitoring and reviewing of the IT services provided to the business or customer is the responsibility of the Service Level Manager. These requirements create a natural need for a set of metrics to be put in place. Service Level Managers are the key people in the management of IT services, with a continually expanding scope of tasks. With services becoming more elaborate, it is necessary to establish a set of metrics to measure current service performance as well as to serve as a benchmark. |
| Service Level Managers use Metricus for: |
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