Performance Management Portal

IT Performance Management is about defining, measuring, managing, and improving IT performance.

Organizations that manage their IT performance well deploy their resources effectively, ensure IT spending is under control, and IT initiatives are focused at meeting business goals. IT Performance Management is the process, the communication, and the management activities that organizations undertake to assess performance against defined goals and to take the actions required to meet organizational goals.

Successful IT Performance Management is based on the following components:
  • Deciding and defining what one wants to measure along with finding well-defined metrics and measures.
  • Utilizing the chosen KPIs for measuring the processes and the overall performance of IT.
  • Managing the current processes in place while presenting relevant information to the stakeholders and decision makers.
  • Improving the performance based on the results of the analyses conducted with the use of appropriate measures.

In essence, IT Performance Management is a lifecycle model that requires continuous improvement. The image given below presents this lifecycle and the four stages of IT Performance Management.

Define what is important to you and what you should measure Measure you IT performance through best practice KPIs and performance data Manage the ongoing process and present decision making information to relevant stakeholders in your organization Improve improvement activities based on historic data and scenario planning