The IT management requires data to take informed decisions. IT Key Performance Indicators (KPIs) — that are aligned with the business strategy — play a role at each decision-making level in the organization and enable the organization to take informed IT decisions in line with business requirements.
- Top > Down: Metricus assists organizations understand what KPIs are relevant for them and what KPIs are required to meet IT, strategic, and corporate objectives.
- Bottom > Up: KPIs are only half the story, because they are only relevant when data is available to support them. The Metricus team can assist the organization in understanding what data sources the organization has available, what the quality of the data is, and what KPIs can actually be populated as a result of these KPIs.
Some tips:
- There is a gap between theory and practice; what looks and sounds nice is often not practical and possible.
- Don’t be put in a situation with “middlemen.” Work directly with the users of KPIs to ensure that what is requested is actually feasible.
- There are many theorists out there, but only few people who have hands-on experience in linking KPIs to data sources and practically using this information.
