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There are various delivery methods available for information on the performance of IT. Metricus typically uses Scorecards, Dashboard, and Reports as the three main methods for sharing information but per the table given on this page, you can see that there are other options possible:

  • “A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be monitored at a glance.” Intelligent Enterprise, 2004
  • “Scorecards” focus on the consolidated presentation of metrics and present an accurate view of the here and now compared with predefined goals.
  • Reports provide “point-in-time” snapshots of data related to specific information required. Reports are typically scheduled and distributed by mail.

Metricus assists organizations in designing the information delivery methods that are most relevant to the organization. Who requires access to what information, how is the information best presented to facilitate understanding, and what are the stakeholders going to do with this? These services help organizations streamline their decision-making processes and, in turn, make them more agile and efficient.

Concept Description
Dashboard
  • A dashboard is a graphical display of the status of a selected set of key metrics.

Scorecard
  • A scorecard is the consolidated tabular and graphical display of sets of metrics related to particular business functions.
Visualization
  • Visualization reporting solutions show relationships between selected metrics and assist in performing impact analysis.
Interactive Data Analysis
  • The online interactive analysis of data provides “slice-and-dice,” “drill-down,” and “drill-through” capabilities. This is also known as Online Analytical Processing (OLAP).
Scheduled Reports
  • These are individual reports related to specific data requirements.
Operational Reports
  • These reports are available directly from operational systems used to support processes.
Monitoring
  • This is the near-real-time display of detailed data related to the delivery of a service.