Technical Implementation
Metricus uses a structured approach to help organizations get started or mature their IT Performance Management practices. The Metricus Implementation Roadmap contains a set of well-defined activities that are based on successful Metricus Implementations. We can support organizations with the entire roadmap or defined components of the roadmap.
The roadmap includes the following activities:
Identify IT Key Performance Indicators (KPIs)
- Identify Metrics from the Metricus Library that align with business or IT objectives.
- Identify data sources and validate the availability of data.
- Assess the quality of the data.
Design Solutions
- Design processes for data integration.
- Design scorecards and dashboards.
- Design collaboration methods.
- Design user management processes to manage data.
- Export data from service management tools into template spreadsheets.
- Establish data connections.
- Import data into Metricus.
Create Scorecards and Dashboards
- Design scorecards, reports, and dashboards.
- Design pages for users and manage access rights.
Deploy
- Test
- Train
- Deliver
Measure and Improve
- Measure outcomes based on defined targets.
- Analyze and interpret information (even on a monthly basis, if needed).
- Capability to drive improvement initiatives.
