Administrator training

Training for Metricus Administrators

The Metricus Administrator Enablement Workshop is a 2-day virtual training course designed with the purpose of training your key staff on configuring and using Metricus The course is planned around the “Metricus Implementation Roadmap,” a generic roadmap that covers all steps that are required to get up and running with Metricus. The workshop combines transfer of knowledge as well as practical hands-on implementation work to ensure that your staff becomes Metricus Experts within 2 days.

Audience

This workshop is recommended for those involved in the implementation and day-to-day operations of Metricus. The Enablement Workshop is designed in a modular fashion, facilitating various types of audiences.

Learning Outcomes Course Modules

At the end of the Metricus Enablement Workshop, participants:

  • Understand the principles and activities of IT Performance Management.
  • Are able to articulate the requirements for Performance Management and define a pragmatic solution for their own organization.
  • Are able to translate requirements for information into specifications for scorecards and dashboards for various stakeholders.
  • Understand how to collect information from the IT environment and populate this into Metricus.
  • Know how to embed ongoing IT Performance Management in operational processes.
  • Understand how to use Metricus to drive improvement initiatives.

The following list includes a number of modules from the Metricus Administrator Enablement workshop:

  • Defining IT Performance Management
  • The IT Performance Management Lifecycle
  • Metricus Components
  • Metricus Technical Architecture
  • Workspace Initialization
  • Data Transformation
  • Scorecard, Dashboard, and Report Design
  • General Management Tasks
  • Collaboration and Communication
  • Security