In 2010 - 99 professionals have been surveyed about their opinions concerning IT Performance Management. The responses came from all over the world, which provided an overview of the trends that are visible around the world. The surveyed were asked to answer 11 questions regarding IT Performance Management including maturity, shortcomings, key success factors and popular frameworks and tools in use.
The IT Performance Management First Aid Kit is an essential guide for professionals whose responsibilities include measuring, managing and improving the performance of internal IT processes and activities. The First Aid Kit provides guidance for all phases of the performance management lifecycle and includes numerous IT KPIs for ITIL processes, IT governance, Green IT, Cost Control and more. No matter where you are in the lifecycle, or how mature the IT organization is, this First Aid Kit has the answers. And ITpreneurs is giving it away for Free!