The IT Performance Management First Aid Kit is an essential guide for professionals whose responsibilities include measuring, managing and improving the performance of internal IT processes and activities. The First Aid Kit provides guidance for all phases of the performance management lifecycle and includes free IT KPIs for ITIL processes, IT governance, Green IT, Cost Control and more. No matter where you are in the lifecycle, or how mature the IT organization is, this First Aid Kit has the answers.

Fill out the form at the bottom of this page in order to download an extract of the First Aid Kit. Click here to purchase your own copy of the First Aid Kit.

Overview:

The IT Performance Management First Aid Kit includes topics like:

• What is IT Performance Management
• What is a good KPI definition?
• How do you best use measures, metrics, scorecards, IT dashboards or reports?
• What are theoretical KPI wish lists?
• What are common IT Performance Management challenges?
• What are good KPIs for ITIL processes, such as Incident Management,Change Management, Service Desk
• How can you best make sense from the data that is collected by HP Service Center, BMC Remedy, CA Unicenter, IBM Tivoli, etc.
• and so on...

Delivery format:

The First Aid Kit is available as an online e-book, but it also includes an option to download the kit to your own computer. Online access is available for 365 days, the downloadable copy is yours forever.

Purchase information:

You can purchase your copy of the IT Performance Management First Aid Kit from the following location: (please click here)

Audience:

IT performance management specialists, IT managers, IT line managers, IT process managers, service reporting managers, CIO office, program managers, IT financial managers, Process Consultants

Description:

"The IT Performance Management First Aid Kit" is an essential guide for professionals and organizations that require reliable and quality information about the performance of their IT organization. This guide provides information and useful tips that are relevant to each stage in an IT Performance Management lifecycle. No matter where you are in the lifecycle, or how mature the IT organization is, this First Aid Kit has the answers.

Objectives:

"The IT Performance Management First Aid Kit provides guidance, tips, KPIs, and examples that help you:

• Define what is important to you and what you should measure
• Measure your IT performance through best practice KPIs and performance data
• Manage the ongoing process and present decision making information to relevant stakeholders in your organization
• Initiate improvement activities based on historic data and scenario planning

Screenshots

Additional information:

If you complete the form below to download a free extract of the IT Performance Management First Aid Kit (containing free IT KPIs for ITIL, cost control, green IT, balanced scorecard and more...)

Please fill out the following form to download an extract of the First Aid Kit.