Metricus is a premium toolset used by organizations to measure, analyze, and report on the various aspects of IT performance. It is designed to make IT Performance Management easier and clearer while making reporting more comprehensive and unified. However, Metricus cannot do all the work by itself – IT Performance Managers should also follow some guidelines to make their job simpler. Here are some tips from our experts.
| Tips for Performance Managers |
- The only way for IT management to demonstrate value and control is by appropriately defining, measuring, and managing IT performance.
- When an IT manager is presented with a KPI wish list that looks too good to be true, it probably is.
- Only use KPIs when the data is definitely available, and if the results can be tied to higher-level operational, tactical, or strategic objectives.
- Ensure that the “effort-to-insight” ratio remains positive - the cost of collecting data for a metric should weigh up against the insight that is retrieved from that metric.
- IT metrics should be developed and presented with the same rigor as financial accounting metrics - poor data quality in IT services negatively affects the ability for informed decision-making throughout the entire organization.
- Recognize that data integration will be the greatest challenge in developing KPIs, scorecards, and supporting reports - build a “data resource network,” including developers, support, and operations (DBAs), and application SMEs.
- Less is more - it is recommended to start with only a handful of KPIs rather than going with dozens of them.
- Involve the right people when the IT Performance Management initiative is being designed.
|
Learn more! Download the IT Performance Management First Aid Kit!
