A single version of the truth regarding IT performance...
Many organizations have dozens of reports, spreadsheets, and standalone databases containing information related to IT performance. Metricus consolidates this information into a single version of the truth, reducing information costs and ensuring that trusted, accurate decisions can be made.
Optimizing your IT investment...
Accurate measurement of IT processes, service delivery, and infrastructure allows you to make informed decisions on your requirements for people, capacity, and overall IT service delivery. Metricus helps you with optimizing your IT budget – clarifying where you can save on operating costs and where you should invest.
Selecting the right IT metrics…
Often, metrics sound good but are not feasible or practical. Metricus has a library of over 600 best-practice, practical, and pragmatic IT performance metrics. As part of an implementation of Metricus, our consultants work with you to select the appropriate metrics from this library for measuring your IT performance.
Meaningful IT information…
Tired of receiving the same old weekly and monthly reports where you need to hunt through the data to identify trends, problem areas, and so on. Metricus will work with you to ensure that you receive exactly what you need. Using Metricus, the time taken to perform data analysis is reduced and decisions can be made quickly and easily.
Improving IT data quality…
A major reason for poor IT performance is the quality of data in IT enterprise systems, such as Help Desks and Configuration Management Databases (CMDBs). A Metricus implementation includes analysis of your data, provision of IT data quality scorecards, and working with you to ensure that the quality of your data drives process improvement and accurate measurement of IT performance.
Industry-leading technology…
Metricus leverages Microsoft SharePoint 2010 Enterprise, the industry leading Business Collaboration platform. The Metricus data integration, configuration, and content development components ensure that the information required for IT performance is available. Leveraging your dedicated Metricus SharePoint site, you can then share information, collaborate, and ensure that the right people are involved in making the right decisions.
Reducing IT reporting costs…
Metricus reduces IT Performance Measurement costs in the following ways:
- Automating the provision of your IT metrics and the associated scorecards, dashboards, and reports.
- Multiple surveys have indicated that upwards of 80% of reports are never read. We’ll work with you and ensure that you only receive the information you need, when you need it.
- There’s no need to procure hardware and install and configure business intelligence software. Metricus provides a secure, dedicated, hosted site that acts as a framework for the deployment of your IT Performance Measurement solution.
Managing data integration...
Metricus understands that most IT managers pursuing the journey of IT Performance Measurement don’t have access to resources to help with data integration. Metricus has experts in this area to provide a cost-effective service to ensure that the right data is extracted.
Consolidated data…
Metricus provides one homogeneous platform for all your IT performance reports, taking away the necessity for browsing through multiple systems and databases – one destination for all your reports.
Month-by-month, year-by-year trending of IT operational data…
Metricus provides additional reports showing the trends of your IT operational data. For each of the metrics, you can create a graph displaying its status on a day-to-day, month-by-month, or any other timeframe relevant for your organization.
Automating your IT performance reporting...
Manual reporting is time- and effort-consuming. Metricus allows you to automate the uploading of data, the creation of reports, and sharing them around your organization, saving you time and money and, most importantly, minimizing the mistakes that manual reporting usually causes.
