Consulting Organization
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The more services a consultancy company can offer, the bigger the competitive advantage it has over its rivals. Metricus for Consultants equips IT Service Management (ITSM)/IT governance consultants with a comprehensive Key Performance Indicator (KPI) library, numerous easy-to-use data analysis capabilities, and powerful performance-reporting options that can be used to define KPIs for customers, devise scorecards/dashboards, demonstrate cause-and-effect relationships between KPIs, do scenario planning, and measure and improve the performance of IT processes or other assignments. |
Benefits of Metricus for Consulting Organizations:
- Measure performance improvement during the course of a project by integrating the latest data periodically, and enable the customer to be able to follow trends during the course of the project. The customer could continue using this data even post the project phases.
- Create an independent, separate portal for each customer; include their KPIs, dashboards, and so on.
- Perform on-the-go informal benchmarks across multiple customers, based on standard KPIs. Get access to invaluable data around a range of possible values for KPIs and guidance on how best to measure them.
- Add client-specific KPIs to the existing KPI library and create a customer specific sub-portal, leaving them access to scorecards and KPIs even after the assignment.
- Add services around IT Performance Management based on Metricus that you are not able to provide now. This can include benchmarking, KPI design, Performance Management clinics, and so on.