Service Providers
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IT Service Providers (ISPs) manage the IT environment or IT services for their customers on a day-to-day basis. As part of managing Service Level Agreements (SLAs), or for optimizing internal IT performance, service providers require adequate information about IT. |
Benefits of Metricus for Service Providers:
Metricus brings internal reporting within the service provider to a higher level or provides the means to share performance reporting with the customer of the service provider by:
- Providing Key Performance Indicators (KPIs) at the contract stage to ensure that specific, measurable, accurate, reliable, and time-bound metrics are selected.
- Delivering information-rich dashboards and scorecards to the internal IT organization as well as to the customer to demonstrate how IT is delivering per agreements.
- Providing a reliable and efficient method of reporting to the IT management of a service provider, one that delivers timely, accurate, and online reports.
- Delivering capabilities to zoom into specific IT services, departments, or customers, and allowing for performance benchmarking between these entities or activities.