Metricus for IT Service Management
Cost effective delivery of IT services is driven by proactive, intelligent measurement of ITSM processes. Metricus provides best practice metrics you need to measure along with recommended targets, tolerances, alerts and notifications. Standard scorecards and dashboards are complimented with advanced visualization and machine learning to deliver real insight into your ITSM data.
- Forecasting and prediction of key metrics provided through scoring your ITSM data with pre-built Machine Learning algorithms
- Workforce analysis enabling identification of top performers, resources requiring training, and process areas where additional knowledge base articles are needed