- A connection is set up directly with the Oracle database hosting BMC Remedy on the customer site. Data for all core IT Service/Operations metrics is automatically populated through Metricus on a daily basis.
- A connection is set up directly with an instance of HP Openview Reporter on a customer site. Availability and performance metrics can be directly transferred on an hourly basis, with negligible impact on the source systems.
- A connection is established with the ERP environment of the customer to extract data related to Workforce and Financial IT Performance Metrics, for example, IT Revenue, IT Costs, IT Resources, Average Training Days, and so on.
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