IT Governance Framework
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IT Governance is a set of processes meant to ensure the organization meets its business goals, while controlling IT risks. IT governance metrics help you to take better control of IT, define roles, responsibilities and take better steer of your IT ventures. |
Within Metricus we offer an extensive collection of metrics for each of the IT Governance processes that will allow you to properly align your IT with the IT Governance framework.
Here are several examples:
- Define a Strategic IT Plan:
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- Percentage of Projects related to IT - The % of projects created that were specifically related to IT strategic, tactical or operational objectives
- Percentage of Projects Championed by Business – The % of IT projects initiated by the business and that have funding and full support from the business
- Manage Changes:
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- Percentage of Changes with incorrect Data - The % of changes that were closed but contained 1 or more incorrect data components e.g. wrong categorization fields entered, incorrect history, timestamps entered incorrectly, missing solution or closure description, etc.
- Changes Created - The number of requests for change (RFC's) created. In IT Service Support, a change is the addition, modification, or removal of approved, supported or baseline hardware or software components. This can include network, application, environment, and system components, or other IT components, including documentation. All changes should relate to a configuration item.
- Identify and allocate costs:
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- Percentage of IT actual to budget revenue variance - This metric compliments [IT Actual to Budget Revenue Variance] and shows the % variance between actual and budget IT revenue.
- IT Costs – Business Chargeback - The amount of IT costs were funded directly by the business. This is typically performed by P&L transfers to IT from a vertical department within an organization. An example is where the sales department will agree to fund for a new sales force management system.
- Monitor and Evaluate Internal Control:
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- IT Control Weaknesses Detected – Number of weaknesses identified by external qualification and certification reports
- IT Internal Control Breaches – number of major internal control breaches