Standards

Known as the worldwide standard reference point for IT Service Management, ISO/IEC 20000 provides an assessment framework and specification that has been regarded as the globally recognized auditable standard for evaluating IT service management processes. Organizations adopting ISO/IEC 20000 can demonstrate to their users that IT is working according to well-tested, quality processes and procedures. Applying service management best practices enables organizations to:

• Deliver quality services.
• Align IT services with business needs.
• Manage IT challenges.

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ISO/IEC 27001 is an Information Security Management System (ISMS) that formally states a management system that is created and meant for bringing information security under strict management control.

A majority of corporations have several types of information security controls in place. However, without any system, those controls are disorganized and created on a case-by-case basis, rather than as a complete, coherent system.

ISO/IEC 27001 requires the management to:

• Regularly inspect the company’s IT security risks.
• Install and maintain a coherent network of information security controls.
• Design a process for checking whether the network of security controls continues to meet the company’s needs.

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