Jira
Process Advisor for Jira
See how Jira workflow history becomes process evidence, AI-assisted assessment outputs and prioritised improvement recommendations.
Explore the Jira versionProcess Advisor for Jira and ServiceNow
Transform workflow data into AI-assisted process optimization
Metricus Process Advisor combines process mining, operational evidence and AI-assisted advisory outputs for Jira and ServiceNow. It helps teams and partners turn workflow data into assessments, improvement priorities, automation opportunities and executive-ready recommendations.
Data to advisory
From operational data to executive advisory.
Process Advisor intelligently extracts process history, discovers operational evidence, and uses AI to generate evidence-based advisory, executive-ready assessments and prioritised improvement recommendations.
Operational DataAudit history, workflow transitions, SLAs, assignments and process activity.
Process EvidenceVariants, bottlenecks, delays, rework, handoffs and behavioural patterns.
AI AdvisoryFindings, opportunities and recommendations generated from operational evidence.
Executive AssessmentsDecision-ready reports, prioritised actions and practical improvement roadmaps.
Introduction videos
See Process Advisor in action.
Choose the platform relevant to you for a concise introduction to the evidence, AI advisory and improvement workflow.
ServiceNow
Process Advisor for ServiceNow
See how ServiceNow operational data becomes process evidence, ITSM insight and practical AI-assisted advisory outputs.
Explore the ServiceNow versionHow it works
From operational history to measurable improvement.
Process Advisor connects operational history, process evidence, AI-powered advisory and value-led optimization in one improvement workflow.
1
Operational workflow dataJira and ServiceNow activities, transitions, timestamps, queues, assignments and SLA signals.
2
Process evidenceMetrics, variants, transitions, handoffs, bottlenecks, rework and SLA exposure become usable evidence.
3
AI-powered advisoryGenerate health checks, process reviews, opportunities, trend narratives, advisor reports and execution strategies.
4
Process optimization and valuePrioritize actions, compare scenarios, quantify savings and track measurable improvement.
Core functionality
Evidence, exploration and AI advisory in one workflow.
Move from operational metrics to process discovery and AI-assisted reporting, with scope and privacy controls before content is generated.
Evidence Metrics
Operational metrics that highlight cycle time, throughput, delay and process health.
Explorer
Process variants, transition paths and root-cause exploration from real work data.
Advisor Report
AI-assisted reporting built from scoped and privacy-controlled evidence.
Jira
Available first on Atlassian Marketplace.
The Jira version is built for Jira work management, Jira Service Management and enterprise Atlassian teams that need process evidence, AI guidance and partner-led assessment delivery.
- Process mining over Jira issue history and workflow transitions.
- Model AI privacy and AI report scope controls.
- Value Simulation and Workbench planning to turn evidence into prioritised improvement actions.
ServiceNow
ServiceNow version for ITSM process improvement.
The ServiceNow version extends the same Process Advisor model to task, incident, change, request and SLA-oriented process analysis for ServiceNow customers and partners.
- Process evidence across ServiceNow workflow records.
- SLA and activity analysis aligned to service-management operations.
- AI-assisted advisory outputs for health checks, opportunities, trend analysis and executive reporting.